Support

Setting up a tag

Scanning the QR code

Point your phone camera at the QR code on the back of the tag and open the link. If the tag has not been set up yet, you will be taken to the setup screen to create the pet profile.

Programming the NFC chip

NFC lets someone tap the tag with their phone instead of scanning the code. Programming the chip is done in the henlo! app — open your pet, choose Pair tag, and hold the tag against the top of your phone until it confirms.

The QR code works whether or not the NFC chip has been programmed, so a tag is never unusable while you sort the NFC out.

If your pet goes missing

Open the henlo! app and turn on Lost mode for that pet. Anyone who scans the tag then sees that the pet is missing along with your contact details, and you get a notification with the scan location.

Turn lost mode off once your pet is home. If you would like to tell us how the reunion went, we would genuinely like to hear it.

Orders and shipping

For questions about an order — where it is, changing an address, a damaged or incorrect tag — email adam@henlotag.com with your order number and we will sort it out.

Your account

Signing in

You can sign in with Apple, with Google, or with an email address and password. If a password reset email does not arrive, check your spam folder, then email us and we will help directly.

Deleting your account

You can delete your account and all of its data from inside the app: open Settings, then Delete account. This permanently removes your profile, your pets, their photos, and your scan history. Your tags are wiped and returned to unclaimed, so they can be set up again later.

There is also a web page describing account deletion if you no longer have the app installed.

Privacy

What we collect and why is set out in our Privacy Policy. If you want to know exactly what we hold about you, ask and we will tell you.

Still stuck?